Please read the following terms and conditions carefully

THESE TERMS AND CONDITIONS RELATE TO THE USE OF MCDONALD’S APP, INCLUDING ANY CONTENT THEREIN (“APPLICATION(S)”):

FOR iPhone, iPad AND OTHER DEVICES USING THE iOS (“APPLE APPLICATIONS”); ANDFOR DEVICES USING ANOTHER OS (“OTHER APPLICATIONS”).

BY DOWNLOADING, INSTALLING, ACCESSING OR OTHERWISE USING THE APPLICATION, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU SHOULD NOT DOWNLOAD, INSTALL, ACCESS OR OTHERWISE USE THE APPLICATION.THESE TERMS AND CONDITIONS (“TERMS AND CONDITIONS”) FORM A LEGAL CONTRACT BETWEEN YOU AND MHK RESTAURANTS LIMITED (A MCDONALD’S FRANCHISED BUSINESS) (“MCDONALD’S”).

1. AGE RESTRICTION
   THE APPLICATION MAY ONLY BE USED BY INDIVIDUALS AGED EIGHTEEN (18) YEARS OR OLDER. IF YOU ARE TEN (10) YEARS OR OLDER BUT UNDER THE AGE OF EIGHTEEN (18) YEARS, YOU SHOULD REVIEW THESE TERMS AND CONDITIONS WITH YOUR PARENT OR GUARDIAN BEFORE PROCEEDING TO MAKE SURE YOU AND YOUR PARENT OR GUARDIAN UNDERSTAND THEM. SHOULD YOUR PARENT OR GUARDIAN NOT ACKNOWLEDGE AND AGREE TO THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY UNINSTALL THE APPLICATION AND DISCONTINUE ITS USE.
   
   
2. LICENSE, INSTALLATION AND USE RIGHTS
   It is your responsibility to ensure your mobile device meets all the necessary technical specifications to enable you to access and use the Application. You are granted a personal, non-exclusive and non-transferable license to install and use the Application on mobile devices you personally own or control pursuant to these Terms and Conditions. Apple Applications are only licensed for use on a device owned or controlled by you and using the iOS, so you must make sure that you use an appropriate device to access and use any Apple Application. Other Applications may only be used on a device owned or controlled by you running the OS for which the Other Application concerned was designed. You may not install or use the Application on a device you do not own or control. The Application is provided for lawful purposes only and is protected by intellectual property laws and treaties. Modification or use of the Application for any other purpose violates McDonald's intellectual property rights. The Application is licensed, not sold. Any and all rights in the Application are and shall remain the exclusive property of McDonald’s and/or its licensors. Nothing in these Terms and Conditions intends to transfer any such rights to, or to vest any such rights in, you. You are only entitled to the limited use of the Application granted to you in these Terms and Conditions. You will not take any action to jeopardize, limit or interfere with McDonald’s and/or its licensor’s rights. Any costs associated with downloading, installing, accessing and using the Application remain your responsibility and are dependent on your mobile device service provider. You must not use the Application while sitting in the driver’s seat of a vehicle (or other form of transport) that is moving or otherwise stationary but not in “park”. You must comply with all applicable rules and regulations before and while using the Application. In the interest of safety at all times, you should only use the Application when it is lawful and safe to do so.
   
   You are responsible for maintaining the strict confidentiality of your account details and you are responsible for any activity under your account. You agree to immediately notify McDonald’s of any unauthorized use of your account or password or any other breach of security. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account, and to notify McDonald’s when you desire to cancel your Account. McDonald’s will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.
   
   You are required to provide a valid email address as your user name when registering for an account. This email address cannot be changed/revised/amended after the creation of the account, otherwise you will be regarded as creating a new account. All contents of the original account cannot be transferred to the new one. If you wish to revise the registered email address, please ensure that you have properly dealt with all Points and rewards, if any, in the original account.
   
   
3. PRODUCT INFORMATION
   Product information, pricing and images available at the Application are for reference only. McDonald's will make every effort to ensure that the prices and product information contained therein are correct. McDonald's reserves the right to vary prices and other product information without prior notice. Availability of products may vary at individual restaurants. Please refer to prices and products quoted at the time of order.
   
   For any purchase of Happy Meal(s)®and/or Happy Meal toy(s), McDonald’s reserves the right to select the type of toy(s) to be delivered. For any Chicken McNuggets® purchase, Chicken McNuggets® sauce will be provided free of charge – one free sauce unit for the purchase of 4 pcs. Or 6 pcs. Of Chicken McNuggets®, two free sauce units for the purchase of 9 pcs, and four free sauce units for the purchase of 18 pcs. For the purchase of other non-Chicken McNuggets® related food and/or a request of additional Chicken McNuggets® sauce unit, HK$1.5 will be charged each sauce unit. For any Hotcakes purchase, 2 packs of margarine will be provided free of charge.
   
   Burger Lovers Combo and themed sharing combo are only available for mobile app ordering with no dine-in. Enjoy an extra treat with standard price food order of each All-new Meal Combo or Sharing Combo by mobile app orders.
   
   
4. ORDERS
   4.1 Ordering
   You will be liable for every order made under your username (email address) via this Application and agree to indemnify McDonald's for all claims arising from the actions of a person submitting any order using your username (including the unauthorized use of your email address by a third party). McDonald's reserves the right to decline to accept any order we may, in our opinion, consider unreliable upon checking the user's history for that particular order.
   
   4.2 Payment
   McDonald’s reserves the right to offer additional payment methods and/or remove existing payment methods at anytime in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. McDonald’s does not store your credit card or payment information. You must ensure that you have sufficient funds to fulfil payment of your order.
   
   4.3 Mobile order Pick-up
   In the event of unreasonable delays in picking up an order attributable to you, you bear the risk of any damage or loss of products or any deterioration in quality or change in condition of the products (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the products. You alone are responsible for inspecting the product/order when you pick-up your order and shall report any issues and/or defects to McDonald’s before leaving the relevant McDonald’s restaurant.
   
   4.4 Promotions
   From time to time, McDonald’s may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers. These promotional materials and offers are subject to validity periods, redemption periods, and in certain cases, may only be used once. Individual Terms and Conditions apply. McDonald’s reserves the right to void, discontinue or reject the use of any promotional offers without prior notice.
   
   
5. MyMcDonald’s Rewards
   5.1 Loyalty Program
   Generally. These terms describe the MyMcDonald’s Rewards program.
   
   5.2 Eligibility and enrolment. Any registered members of the Application will be entitled to join the MyMcDonald’s Rewards program automatically.
   
   5.3 How to earn points. You will earn points based upon the value of your qualifying purchase (subject to exceptions below) at the rate of 1 point for each Hong Kong dollar (rounded to the nearest whole number) spent unless otherwise stated in the Application from time to time.
   
   You earn points from a qualifying purchase at a restaurant when you place your order:
   On your device using the mobile ordering services, or
   at the counter or kiosk by scanning your digital loyalty card
   If you do not follow this process at the time of purchase you will not earn points or have any recourse to claim the points. There might be a delay before the Points that you earn are added to your account.
   
   Exceptions to qualifying purchase. No Points can be earned upon purchase of the following:
   (i) Gift Certificates unless and until the Gift Certificates are being redeemed;
   (ii) Digital Gift Certificates including redemption of such certificates;
   (iii) Any purchases, regardless of food and beverages, digital coupons, Digital Gift Certificates or other items, through third parties including but not limited to food delivery services providers such as Foodpanda or Keeta or any third party platform directed from the App; and
   (iv) Any other transactions as may be specified by McDonald’s Hong Kong from time to time.
   
   5.4 Bonus campaigns or promotions. From time to time, McDonald’s may offer bonus campaigns or points accelerators that allow you to earn points in new and different ways. Further information regarding any bonus campaign or promotions shall be made available in the context of such campaign or promotion.
   
   5.5 Maximum points you can earn. Your account can hold up to 100,000 points (“Total Rewards Ceiling”) at any one time and you can earn up to 30,000 points per day (“Daily Rewards Ceiling”). If making a qualifying purchase will cause you to exceed either or both of the Rewards Ceiling, you will not earn points above the Rewards Ceiling.
   
   5.6 Redeeming your points. You can redeem your points at restaurants for free products or a discount on a product from the Rewards Menu (“Redeemable Product(s)”). You must use the Application to convert your points to an offer selected from the Rewards Menu. Each Redeemable Products including but not limited to Cash Coupons/ Offer Coupons / Loyalty Vouchers are subject to its own terms and conditions. Please pay attention to those terms and conditions carefully before redeeming.
   
   You redeem an offer when you place your order:
   On your device using the mobile ordering services, or
   at the counter or kiosk by scanning the offer QR code
   
   5.7 Points activity requests. Your account can exercise up to 20 requests for any points related activities, i.e. earn or redeem points, per day. If making a request will cause you to exceed this daily limit, such request will not be executed.
   
   5.8 Rewards Menu. The Redeemable Products and how many points are required for each Redeemable Product are contained in the Rewards Menu on the App.
   
   5.9 Point expiration. Points expire at the end of the month after the year earned. For example, if you earn 100 Points on 10 June of this year, such points will expire on 30 June of the next year.
   
   5.10 Refunds
   McDonald’s is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.
   
   5.11 Suspicious Activity
   McDonald’s is entitled to take any action it considers appropriate, including removing or suspending your account and points accrued if we detect any suspicious activity concerning your account including but not limited to:
   (i) engaging in illegal or fraudulent activities;
   (ii) supplying or attempting to supply false or misleading information, or making a misrepresentation to McDonald’s or the participating restaurant; or
   (iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any reward, benefit or points other than in accordance with these terms and conditions; or
   (iv) any Points related activities conducted via fraud or other inappropriate means.
   
   5.12 Miscellaneous.
   Points have no cash value. Points are not transferrable.
   
   5.13 General
   You may only have one MyMcDonald’s Rewards account at any one time.
   You are responsible for updating any change of name, email or any other details as soon as practicable after the change. McDonald’s is not responsible for any failure by the customer to update any details in accordance with this clause.
   McDonald's reserves the right to terminate the Loyalty Program if events beyond its reasonable control make it no longer possible to operate.
   McDonald's reserves the right not to accept Cash Coupons/ Offer Coupons / Loyalty Vouchers or Loyalty points if in its reasonable opinion those have been tampered with.
   
   McDonald’s will close the MyMcDonald’s Rewards account on notification of the account holder's death. Points or Cash Coupons, Offer coupons, Loyalty Vouchers earned but not yet redeemed will be cancelled. McDonald’s will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.
   
   McDonald's retains at all times ownership of all materials and advertising in connection with the Cash Coupons, Offer coupons, and/or Loyalty Program together with all intellectual property rights in and over the materials and advertising for Cash coupons, Offer coupons and/or Loyalty Program . Taking part in the Loyalty Program amounts to acceptance of these terms and to their respective interpretation under the laws of Hong Kong Special Administrative Region.
   
   You agree that the following shall not be considered proper participation in the Loyalty Program:
   any purchase (including via a third party (i.e. eBay, Carousell)), sale, offer to sell, giving away or other dealing with the Application or Cash coupons/ Offer coupons and/or Loyalty Points save for as expressly permitted in these terms,
   any use for any purpose whatsoever, save as expressly permitted in these terms, of McDonald's advertising, feature taken from such advertising, and/or of the intellectual property rights in or over such advertising, and
   any breach by you of these terms.
   
   Nothing in these terms shall affect your statutory rights. McDonald's may (in its sole discretion) decline to enter into any correspondence save as otherwise stated in these terms.
   
   All instructions, terms and conditions on any advertising or promotional materials relating to this Promotion form part of these terms although, in the event of conflict, these provisions shall prevail over all such other instructions, terms and conditions. Expressions which have been defined above shall have the same meanings when used in such other instructions, terms and conditions wherever the context admits.
   
   5.14 Termination: Upon cancellation of your account or removal of the Application, all accumulated offers, Loyalty Points, Loyalty Vouchers in your account will immediately expire. Accordingly, McDonald’s recommends that customers members carefully plan all cancellations to avoid unintentional loss of accumulated points. Once expired, the points cannot be reimbursed.
   
   You purchase products directly from restaurants. When you redeem offers or points, you redeem them directly with a restaurant. The restaurant where you collect your products is responsible for preparing the products and providing them to you. McDonald’s Corporation (which is McDonald’s parent company), its subsidiaries, affiliates, their franchisees, agents, representatives, and agencies and their officers, directors, and employees are together, “Members of the McDonald’s System”.
   
   If the loyalty program is suspended due to due to serious network attacks or system failures, McDonald’s Hong Kong shall not be held liable for any damage loss or dispute, including but not limited to missing or loss of Points, resulting from suspension due to reasons specified herein.
   
   
6. RESTRICTIONS ON USE
   You may not: decompile, reverse engineer, disassemble, otherwise convert or authorize any third party to decompile, reverse engineer, disassemble or otherwise convert, the Application to a human perceivable form; make copies of the Application; distribute or republish, upload, post or transmit the Application in any way; resell, rent, lease or lend the Application; or transfer the Application or this Terms and Conditions to any third party. If you download software from the Application, the software, including all files, images, contained in or generated by the software, and accompanying data (together, the "Software") are deemed to be licensed to you by McDonald's or its licensor, as applicable.
   
   You agree to abide by all applicable laws and regulations and are solely responsible for your acts or omissions in the course of your use of the mobile app ordering system. You agree not to (i) create a false or misleading identity of a user of the mobile app ordering service; (ii) interfere with another user’s use and enjoyment of mobile app ordering service; (iii) attempt to gain unauthorized access to the mobile app ordering service or other accounts, computer systems or networks connected to that service; (iv) collect email addresses, passwords or other personal information of other users of the mobile app ordering service; (v) transmit, email or post any material that contains software, viruses or such programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or devices; (vi) reformat or frame any portion of the mobile app ordering system; or (vii) use the mobile app ordering service in any unlawful manner or in any other manner that could damage, disable, overburden or impair the mobile app ordering system or our services.
   
   
7. RESTRICTION OF LIABILITY
   McDonald's will not be liable for any damages or injury caused by the use of, or the inability to use, the Application, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. McDonald's will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the Application, even if there is negligence on McDonald's or whether an authorized McDonald representative has been advised of the possibility of such damages, or both. For the purpose of this section, McDonald’s means McDonald’s and each of our affiliated companies, franchisors, franchisees, licensors, officers, employees, consultants and agents.
   
   
8. LIMITATION OF LIABILITY
   To the extent permitted by law, McDonald’s disclaims any warranty of any kind, whether express or implied, in connection with the mobile app and your use thereof. To the extent permitted by law, McDonald’s disclaims any liability for the accuracy, content or completeness of the information on the mobile app, or for the reliability, operability, security or availability of the mobile app . For the purpose of this section, “McDonald’s” means McDonald’s and each of our affiliated companies, franchisees, licensors, officers, employees, consultants and agents. To the extent permitted by law, McDonald’s shall not be liable for any direct, indirect, special, incidental, or consequential damages (including damages for loss of revenue, profits, goodwill or data) arising in contract, tort or otherwise (including negligence) out of any use of, or inability to use, the mobile app, including (i) any errors, mistakes, or inaccuracies of contents of mobile app(ii) any personal injury or property damage (including damage to computer or mobile device) of any nature whatsoever resulting from your access to and use of mobile app; (iii) any unauthorized access to or use of mobile app and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the mobile app ordering system; or (v) any bugs, viruses or the like which may be transmitted to or through the mobile app ordering system.
   
   In no event shall McDonald’s be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature or causes beyond our reasonable control including, without limitation, internet failures, computer equipment failures, telecommunication equipment failures, electrical power failures, strikes, labor disputes, shortages of labor or materials, fires, floods, storms, explosions, acts of God or delays or non-performance by third parties.
   
   
9. USER INFORMATION USE
   You agree that McDonald’s may collect and use the information you have provided at the “sign up” page, technical data about your device, system and application software and peripherals, that is gathered periodically to facilitate the provision of McDonald’s service, software updates and support related to the Application. By registering your information with the Application, you agree and consent to McDonald’s and its subsidiaries and agent’s collecting, storing, and analyzing your behaviors, purchasing history, information provided at “sign up” page and personally identifiable data to perform predictive analytics so that McDonald’s can better market to you. Information shared with McDonald’s when using the Application will be used solely in accordance with McDonald’s Privacy Policy.
   
   
10. EMAIL COMMUNICATIONS
    McDonald’s may use the information you provide in registering for and using the Application to communicate with you regarding the Application and other special offers and /or promotions available to you provided that you agree to such use of your personal information. These communications may be directed to your e-mail address provided to McDonald’s by you. You have a choice in how we communicate with you by adjusting your Application profile settings and to unsubscribe your receipt of marketing and/or promotional materials by email.
    
    
11. PUSH NOTIFICATIONS
    Upon download of the Application, if you register and are signed-in to your account, you will be provided the option to opt-in to receiving push notifications from McDonald’s on your device and within the Application. This may include promotional communications, offers and system messages pushed to the device or within the Application mailbox (“Push Notifications”). You may, at any time following download of this Application, opt-out of receiving Push Notifications by adjusting the McDonald’s Notifications switch within your device’s settings to completely opt-out of Push Notifications. Opting-out of Push Notifications will not affect your settings with respect to Email Communications within the Application.
    
    
12. COLLECTION OF DATA AND PRIVACY POLICY
    McDonald’s Privacy Policy will apply to any personal information, including but not limited to, first and last names, phone numbers, addresses and email addresses, which are voluntarily submitted by you when ordering from us through the mobile app. Such personal information collected from you will be used for processing and following up your orders and payments and for other directly related purposes. You may view and/or correct your personal information by updating “My Personal Information” in your account. We would also like to send you direct marketing communications with respect to offers or promotions in relation to McDonald’s food and beverages and related products, catering and delivery services and events, games and activities (“Marketing Materials”) but we cannot do so unless you indicate your consent to receive Marketing Materials from McDonald’s by checking the relevant tick box when you register for use of our mobile app . If at any time you decide you no longer wish to receive direct marketing communications from us, you may withdraw your consent by updating “My Personal Information” in your account.
    
    Please refer to our Privacy Policy (which forms part of these Terms and Conditions) to see how we collect, use or disclose personal information that we may collect from you. Please check our official website (https://mcdonalds.com.hk/privacy-policy/) for the most up-to-date version of our Privacy Policy.
    
    
13. JURISDICTION
    Unless described otherwise, the Application is made available only to provide information about McDonald's. McDonald's Hong Kong controls and operates this Application in Hong Kong and makes no representation that these materials are appropriate or available for use in other locations. If you use this Application from other locations you are responsible for compliance with applicable local laws.
    
    
14. DISCLAIMER
    THE APPLICATION MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. MCDONALD'S MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. THE APPLICATION AND ANY MATERIALS THEREIN ARE PROVIDED "AS IS", ON AN “AS AVAILABLE BASIS”, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. MCDONALD'S DISCLAIMS ALL WARRANTIES OR MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. MCDONALD'S DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE APPLICATION WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE APPLICATION OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MCDONALD'S DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE APPLICATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. MCDONALD’S DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE APPLICATION. YOU (AND NOT MCDONALD'S) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE APPLICATION AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST MCDONALD’S FOR DISSATISFACTION WITH THE APPLICATION OR ANY CONTENT IS TO STOP USING THE APPLICATION OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES. FOR THE PURPOSE OF THIS SECTION, “MCDONALD’S” MEANS MCDONALD’S AND EACH OF OUR AFFILIATED COMPANIES, FRANCHISEES, LICENSORS, OFFICERS, EMPLOYEES, CONSULTANTS AND AGENTS.
    
    The Application may be suspended due to serious network attacks or system failures, or promotional activities need to be stopped due to instructions from government and/or local authorities. This is regarded as force majeure. McDonald’s Hong Kong shall not be held liable for any damage loss or dispute resulting from force majeure. You understand and agree that you shall not make any claims or take legal action against McDonald's Hong Kong under these circumstances.
    
    
15. EXTERNAL LINKS
    The Application may contain downloadable materials as well as links to external third party sites. McDonald's is not responsible for, and has no control over, the content of such downloadable materials or external sites. You understand that McDonald's cannot and does not guarantee or warrant that files or software of any kind, or from any source, available for downloading through this Application, will be free of infection or viruses, worms, Trojan Horses or other code or defects that manifest contaminating or destructive properties.
    
    
16. SOCIAL NETWORKING SERVICE LOGIN
    McDonald’s has no control over, makes no representations or warranties whatsoever about any of the Third Party Services that you may access, is not responsible for the availability of such Third Party Services, and does not endorse nor is responsible or liable for any content or other materials on or available from such Third Party Services. Your use of the Third-Party Services may be subject to additional terms, including software license terms, from those third parties.
    
    
17. INTELLECTUAL PROPERTY RIGHTS
    The trademarks used within the Application are owned or licensed by McDonald’s Corporation and its affiliates. All third party trademarks are the property of the respective trademark owner. All contents of the mobile app, including, without limitation, audios, text, photos, graphics, icons, images and trademarks, are protected by copyright, trademark and other intellectual property rights owned or controlled by McDonald’s and/or our affiliated companies or by third parties. All contents of the mobile app are intended only for personal use. You may not copy, reproduce, upload, download, transmit, modify, alter, decompile, reverse engineer, decode, resell or distribute in any way the contents or any part of the mobile app for any purpose without our prior written permission. All concepts and systems relating to the mobile app shall at all times remain the property of McDonald’s.
    
    
18. TERMINATION
    McDonald's may terminate, at its sole discretion, these Terms and Conditions at any time for any reason without notice to you by decommissioning the Application. You may terminate these Terms and Conditions at any time for any reason without notice to McDonald’s by removing the Application from your device.
    
    
19. CHANGES
    McDonald’s reserves the right to change the information, services and resources available on the Application and to revise these Terms and Conditions at any time and at its sole discretion by changing these Terms with proper notice within the Application or by posting revisions on a McDonald’s website, as the case may be. It is your responsibility to check the terms and conditions periodically for changes. By continuing to access or use of the Application following such changes to the Terms and Conditions will constitute acceptance of such changes. McDonald’s reserves the right to determine the form and means of providing notifications to you, and you agree to receive legal notices electronically if McDonald’s so chooses. If you do not agree to the new terms, please stop using the Application.
    
    
20. MISCELLANEOUS
    These Terms and Conditions will be governed by and construed in accordance with the laws of Hong Kong notwithstanding the jurisdiction where you are based. You irrevocably agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and Conditions.
    
    If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
    
    Possible evidence of use of this Application for illegal purposes will be provided to law enforcement authorities and is otherwise subject to production as required by law. These Terms and Conditions including any supplements and updates is the entire Terms between the parties relating to the use of the Application.
    
    In the case of discrepancies between the English and Chinese versions, the English version shall prevail.
    
    We reserve the right to change the information, services, and resources available and to revise these Terms and Conditions by updating this posting at any time.
    
    The applicability of these Terms and Conditions shall survive any termination of your registration for the mobile app ordering system.
    
    
21. SUPPORT SERVICES
    If you have any questions or comments regarding the Application, please contact us at
    MHK Restaurants Limited (a McDonald’s Franchised Business)
    35/F., Dorset House, Taikoo Place,
    979 King’s Road,
    Quarry Bay,
    Hong Kong
    Telephone: 852-2880 7300
    
    

Q: What is MyMcDonald's Rewards program?

A: Members of the McDonald's App will earn points based upon the value of their qualifying purchase at the rate of 1 point for each Hong Kong dollar (rounded to the nearest whole number) spent.
^*Points are calculated by rounding to the nearest whole number, for example: spending HKD 3.1 = 3 points, spending HKD 10.6 = 11 points.

Q: Do I need to apply for the MyMcDonald’s Rewards program?

A: Existing McDonald's App members can join MyMcDonald's Rewards program immediately by agreeing to the terms of the program.

New users must download the McDonald's App, complete registration, and choose to agree to the terms of MyMcDonald's Rewards program.

Q: How to earn the 100 welcome points?

A: All new & existing customers will receive 100 bonus points after completing their first transaction, including orders placed by McDonald's app, or at the counter or kiosk by scanning your digital loyalty card. points will be added to your account within 24 hours after the transaction. This promotional offer is valid from June 6 to June 29.

Q: Will the points expire?

A: points expire at the end of the month after the year earneds. For example, points earned on June 9, 2025, will expire on June 30, 2026.

It is recommended that you redeem your points before expiry. The McDonald's App will also remind you 30 days before your points expire.

Q: Can points be exchanged for cash?

A: Points have no cash value and cannot be exchanged for cash.

Q: Where can I check my points balance and transaction history?

A: You can view your points in the "Mypoints" page by tapping the upper right corner of the McDonald's App homepage.

Q: Can I share my points?

A: Your points are for your personal use only and cannot be transferred or sold, nor can they be transferred to other accounts.

Q: Is there a limit to the points I can accumulate?

A: Each account can hold up to 100,000 points and you can earn up to 30,000 points per days. You can make a maximum of 20 points activity requests per day. If making a request will cause you to exceed this daily limit or total limit, such request will not be executed. McDonald's Restaurants reserves the right to change the points limit, with or without prior notice.

Q: Can I redeem rewards and earn points in the same order?

A: Yes, points will be calculated based on the final amount spent on the order, earning 1 point^* for every HKD 1 spent.
^*points will be rounded to the nearest whole number, for example: spending HKD 3.1 = 3 points, spending HKD 10.6 = 11 points.

Q: Why did my points disappear?

A: You can check your points record in "My points" page. points may be adjusted under the following circumstances:
- points redeemed for rewards
- points expired
- Logged in from another region and chose not to accept terms and promotional notifications

Redeemed or expired points cannot be reissued and there will be no recourse to claim. For any inquiries, please contact Little Mchelper in McDonald's App.

Q: How to earn points?

A: You will earn points based upon the value of your qualifying purchase at the rate of 1 point for each Hong Kong dollar (rounded to the nearest whole number) spent unless otherwise stated in the Application from time to time.

You earn points from a qualifying purchase at restaurant when you place your order: On your device using the mobile ordering services, or at the counter or kiosk by scanning your digital loyalty card. If you do not follow this process at the time of purchase you will not earn points or have any recourse to claim the points. The points that you earn will take 24 hours to be added to your account.

Q: How do I earn points when ordering at the restaurant's kiosk or counter?

A: You earn points when you place your order at the counter or kiosk by scanning your digital loyalty card. The points that you earn will take 24 hours to be added to your account.

Q: Can I earn points outside Hong Kong?

A: This program is only applicable to all McDonald's restaurants in Hong Kong. Therefore, points earned in Hong Kong can only be redeemed in Hong Kong. If you have used the McDonald's App in other regions, points earned in those regions cannot be redeemed in Hong Kong.

Q: Can I earn points when purchasing Gift Certificates ($20)?

A: No points can be earned for purchases of both physical and digital Gift Certificates.

Q: Can I earn points when paying with the Gift Certificates?

A: Physical Gift Certificates: Transactions using physical Gift Certificates will earn points equivalent to the final transaction amount.

Digital Gift Certificates: Transactions using digital Gift Certificates will only earn points based on the transaction amount after deducting the Gift Certificates amount.

Q: If I forget to scan my digital loyalty card before payment, will I earn points for that transaction?

A: If you do not scan your digital loyalty card at the time of purchase, you will not earn points or have any recourse to claim the points.

Q: If the transaction fails, is canceled, or a refund is requested, will the points be canceled?

A: No points will be earned for failed transactions. McDonald's is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.

Q: Can I earn points if the transaction involves McDonald's App coupons?

A: Transactions involving McDonald's App coupons will earn points. Points will be calculated based on the final transaction amount, earning 1 point for every HKD 1 spent^*.
^*Points will be rounded to the nearest whole number. For example: spending HKD 3.1 = 3 points; spending HKD 10.6 = 11 points.

Q: Can I earn points when purchasing McDonald's App pre-paid coupons (e.g., $100 McCafé Coffee Coupon)?

A: Purchases of McDonald's App pre-paid coupons will earn points. Points will be calculated based on the final transaction amount, earning 1 point for every HKD 1 spent^*.
^*Points will be rounded to the nearest whole number. For example: spending HKD 3.1 = 3 points; spending HKD 10.6 = 11 points.

Q: Will the points earned be reflected immediately after the transaction?

A: Points will be added to your account within 24 hours after the transaction is completed. You can check your "My points" record in the top right corner of the McDonald's App homepage.

Q: Can I earn points through third-party delivery services like foodpanda or Keeta?

A: No points will be earned upon any purchases through third parties including but not limited to food delivery services providers such as foodpanda or Keeta or any third party platform directed from the App.

Q: Can I earn points by donating through the McDonald's App or purchasing items from the McDonald's online store?

A: No points will be earned upon any purchases through any third party platform directed from the App and donation through the app.

Donations made through the kiosk in the restaurant will earn points; please scan your digital loyalty card before placing the order.

Q: Why didn't I get my points?

A: You earn points from a qualifying purchase at a restaurant when you place your order:
On your device using the mobile ordering services, or
at the counter or kiosk by scanning your digital loyalty card
If you do not follow this process at the time of purchase you will not earn points or have any recourse to claim the points.

Q: After earning points, how to redeem rewards?

A: You can redeem your points at restaurants for free products or a discount on a product from the Rewards Menu in McDonald's App.
After selecting a reward, click "Redeem".

When redeeming rewards, you can choose:
Mobile Ordering: Select "Mobile Ordering" and continue to place your order. Please note that only one offer or reward can be redeemed per transaction, and rewards cannot be used in conjunction with other McDonald's App coupons in the same order.

Restaurant Kiosk or Counter: Select "Scan QR Code at Restaurant Kiosk or Counter" and scan the QR code for the redeemed reward.

Q: Is there a daily limit to the points I can earn?

A: Each member can earn up to 30,000 points per day.

Q: Is there a daily limit to the number of times I can redeem points?

A: Your account can exercise up to 20 requests for any points related activities, i.e. earn or redeem points, per day. If making a request will cause you to exceed this daily limit, such request will not be executed.

Q: Why is the amount of points deducted incorrect when I redeem a reward?

A: The system will only deduct the points required by the reward. It may take up to 30 minutes to update the record, you may check your "My points" page after 30 minutes.

For any inquiries, please contact Little Mchelper in McDonald's App.

Q: If error occurs when scanning digital loyalty card or QR code, how can I earn points?

A: You can seek help from our staff by showing your digital loyalty card or QR code at the counter; or you can enter the numeric code starting with "M" located below the digital loyalty card in the kiosk.

Q: Can I redeem multiple rewards at the same time?

A: Only one offer or reward can be redeemed in each transaction.